Getting a refund

If a template does not work as described, email within 14 days of buying it and you get a full refund.

If a template does not work as described, email [email protected] within 14 days of buying it and you will be refunded in full.

Say which template it is and what went wrong. That is not a hoop to jump through: if something is broken, it should be fixed for the next person, and a description of what you expected to happen is what makes that possible.

Before you ask for one

Some things that look like faults are documented behaviour worth checking first:

• A form that does not submit anywhere. Most templates ship with the form built but not connected. See connecting a form to your own backend.
• Sample content that reads oddly. Names, prices and statistics in a template are placeholders. See replacing the sample content.

If it turns out to be one of those and you would still rather not keep the template, the refund stands.

Still stuck? Email [email protected] and say which template and what you expected to happen.